Shipping Policy

We have set up warehouses in EU and most of our products will be shipped from overseas warehouses to save time and transportation cost.

SHIPPING METHOD

Shipped from EU, by DPD, UPS, or DHL.

We usually deliver the goods within 1-3 working days after receiving the payment. After the goods are shipped, we will send you the tracking number via email. The delivery time is around 3-7 days.

IMPORT CUSTOMS/DUTY

For Small Order: If your order is small, you do not need to take care of the shipping process, we will arrange the whole process for you, it is DDP (Delivered Duty Paid) and DTD (Door to Door) service, import customs/duty is included in the shipping cost. We will contact you if there are any unexpected shipping problems before shipping. If we cannot ship products to your address, we will provide a full refund and your order will be canceled.

SHIPPING TERMS

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

There will be some delays or problems during shipping, such as package jams, so the shipping time will be affected unexpectedly, we are not responsible for delays due to these situations, and we do not accept refunds or cancel orders due to this problem.

Customers should wait and help to solve any problems involved during shipping, a refund is not accepted while the package is on the way unless the package is lost.

If customers are not available while the shipping company is trying to deliver the package, the customer is responsible for any loss caused.

Customers should not refuse to receive the package while the shipping company is trying to deliver the package, the customer is responsible for any loss caused.

Delivery time on the website is based on normal situations, it is only a reference, and we cannot guarantee it is accurate.

You are able to cancel your order and get a full refund before shipping. ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.