FAQ

FAQ

Most frequent questions and answers

we know the importance of maintaining the consistency of each cell in the battery pack, so we will match and balance all cells to ensure that the internal resistance, voltage and capacity of cells are completely matched and balanced before delivery. This process is very necessary.

This is normal, because in countries with tariffs, our packages need to pass the customs of your country before they can be delivered to the local UPS or FedEx. Once they pass the customs and update the transportation number, you can usually receive the goods within 3-5 days.

Yes ,we ship the battery with the Bus-bar connector and screws.

Yes,Individual pricing for large scale projects and wholesale demands is available.

For LiFePO4 / Lithium Ion battery, we always recommend to use LiFePO4/Lithium Ion solar controller. Especially if you are using the battery as UPS (back up power supply). The Lead Acid solar controller will constantly provide pulse current to the battery, in the long run, it might damage the PCB. So the PCB won’t be able to protect the battery when it should be..

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