Company： HONG KONG RSBL CO.， LIMITED
Address:OFFICE UNIT NO.3 13/F GRAND
CITY PLAZA NOS.1-17 SAI LAU
KOK ROAD TSUEN WAN
NT
Order Price and Taxes
When you complete your purchase at Basengreen, your total order price will include the price of the selected products as well as any same-day payment processing fees that may be incurred. We are committed to providing a transparent explanation of fees during the checkout process, ensuring that you clearly understand the details of all fees before confirming payment.
Coupon Guidelines
In order to make your shopping experience even more favorable, Basengreen regularly offers a variety of coupon codes. Please note that these coupon codes may have an expiration date and can only be used once per order. Enter a valid coupon code at checkout to receive the corresponding discount. We recommend that you check the validity of the coupon and the conditions under which it applies before making a purchase.
Accepted Payment Methods
For the convenience of different users, Basengreen accepts a variety of payment methods including, but not limited to, credit cards, PayPal, and bank transfers. We take strict security measures to protect your payment information and ensure that your payment process is both convenient and secure. Whichever method you choose to pay will incur a processing fee, which is charged by the transit bank.
Obtaining Proof of Purchase
Once your order has been successfully paid for, you can view and manage your order in the Order Status page of your personal account. In addition, Basengreen will also send a confirmation email to the email address you provided, containing the order details and proof of purchase. We recommend that you keep this email as an official record of your purchase and payment.
Thank you for choosing Basengreen and we look forward to providing you with a pleasant shopping experience.
About Payment Failure
If the payment fails, please confirm the following two points
1. Check whether the card number is filled in correctly and whether the balance is sufficient
2. The card issuer has a risk control on the cardholder’s credit card, and will limit the transaction when it recognizes that the credit card’s single payment limit exceeds the maximum single payment limit of the consumer’s card or exceeds the maximum single collection limit set by the system. Please contact your local bank to get in touch with the limit
Price Protection Policy
At our company, we strive to offer our customers the best value for their money. However, we understand that prices may fluctuate due to market conditions or promotional activities. Therefore, we have implemented a Price Protection Policy to ensure transparency and fairness in our pricing practices.
Under this policy, we do not guarantee price protection for our products. If the price of a purchased product decreases after the purchase, we do not offer refunds or exchanges based on the price difference. It is important to note that this policy applies to all customers, regardless of the purchase date.
In the event that a customer wishes to return or exchange a product, they will be responsible for covering the shipping costs associated with the return or exchange. This ensures that the customer bears the expenses related to the decision to return or exchange the product due to a price drop.
Furthermore, our Price Protection Policy only applies to products that have not been used or tampered with. We cannot accept returns or exchanges for products that have been opened, used, or damaged in any way. This policy is in place to maintain the quality and integrity of our products and to ensure a fair and consistent experience for all customers.
We appreciate your understanding regarding our Price Protection Policy. If you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and provide the best possible service.
Delivery
Packing
1). Best Quality 5-layers exporting carton or Customized Outer Packaging for Paper Bags;
2). Carton Size: Customized or based on actual weight and volume.
Shipping
1). Ship from EU
2). By DPD, UPS, or DHL
3). Delivery time is around 3-7 days